Cymba Labs helps businesses connect the tools they already use, improve the processes their team repeats, and build useful applications where something is missing, with practical AI where it helps.
Workflows and products, built around how teams work.
Inbox · existing customer8:12 AM
EW
Erin WalshLakeshore Sauna & Spa · Dealer since 2019
Changes to PO 4471
Hi team, two changes on PO 4471. Can we push the ship date from Nov 9 to Nov 14, and add a second 8 kW heater with the same control as the first one? Also, please send invoices to our AP address from now on. Thanks!
PO 4471 · 3 lines
Dealer account · Net 30
Prepared for review1 decision
Lakeshore · PO 4471 changes
01Remove
No retyping in four placesOrder, schedule, billing contact and CRM note prepared from one email.
1 review
02Use rules
Billing contact updatedLow-risk change applied automatically and logged.
applied
02Use rules
Nov 14 ship date checkedWarehouse slot is open; carrier pickup rebooked on approval.
ready
03Apply AI
“Same control as the first”Matched to line 2: CTL-T1 touch control. Order line drafted.
drafted
04You decide
The added heater is backordered until Nov 21.
Ship the original order on Nov 14 and the heater separately, or hold everything until Nov 21? The reply draft is ready for either answer.
Split shipment
Hold to Nov 21
Call Erin
PO-2026-118.pdf · from Northfield Home & LeisurePage 1 of 1
Item
Qty
Unit
HTR-9 heater, 9 kW
2
$2,180
CTL-T1 touch control (flagged)
2
$1,890
Rock pack, 40 lb
4
$96
HL-HTR-6 (old code) (flagged)
1
$1,640
Freight to dealer
1
TBD
Handwritten: “Rush if you can. Customer install Dec 2.”
Every business, person, and figure shown is sample data.
How a project runs
Clear steps, from the first call.
01
Understand
A short call, then time with the people who do the work and the tools and examples you already have.
02
Scope
One clear first version with a fixed price, or an agreed arrangement for supporting your team.
03
Build
Working software early, tested on your real examples, with your team reviewing as we go.
04
Hand over
An operating guide, a walkthrough with your team, and support when you want more.
Cymba Labs
A software studio. Close to the work.
Charlie CarrFounder & lead engineer
Cymba Labs is led by Charlie Carr, founder and lead engineer. Charlie began his career in enterprise software sales, then moved into engineering, building production software for startups and established teams, including AI applications used by hospital systems.
He works directly with every client, from understanding the problem through implementation and handover. Charlie on LinkedIn
Based in New York. Working with teams remotely, and on site when it helps.
A few things you might ask
Good questions. Straight answers.
Do we need to replace our existing tools?
Usually not. We start with the tools you already use, such as your CRM, ERP, spreadsheets, billing, or messaging. We check existing features and configuration first, then build the connections or software needed to fill a useful gap.
Does every project involve AI?
No. Straightforward automation handles predictable steps. AI helps when a document or message needs interpretation. People keep exceptions and important decisions.
How does a project start?
With a 15-minute intro call. For an existing process, we then hold a free 45-minute review with the person who runs it and send a one-page map within 2 business days; you keep it whether or not we build anything. Process builds and applications get a fixed price agreed before work starts. Engineering support for an existing team is arranged as weekly hours or a monthly retainer.
Who owns the work, and what about support?
Handover includes an operating guide, a walkthrough with your team, and instructions for handling exceptions. Before building, we agree who operates the connections, how support works, and any ongoing costs. Ongoing improvements and support are billed monthly and can be cancelled monthly. Ownership and licensing are set out in your service agreement.
Start a conversation
Make room for the work that matters.
Bring the process your team keeps working around, the application you have in mind, or the backlog that needs another engineer. We’ll work out the right first step together.